Enterprise Technology Consulting & Managed Services
We deliver end-to-end solutions across strategy, technology, and operations—helping mid-market and enterprise organizations achieve measurable business transformation.
Solutions for enterprise
problems
We provide leading business
process outsourcing solutions with
dedicated call center services and
integrated software platforms. We deliver
seamless customer service operations that drive business success.
Our Services
Don’t let customer service hold you back. At Midas, we're building dedicated call center and customer support solutions that deliver results. From inbound support to proactive engagement, we're passionate about connecting your customers with the right solutions.
Strategy and Consulting
We help organizations define the right transformation agenda before committing capital to technology investments.
Business Process Outsourcing
AIVIR contact center services showcase our expertise in delivering technology-integrated BPO for operational management.
Digital Transformation
Assessment of your current state, strategic priorities, and development of phased roadmaps that align with business objectives.
Technology Advisory
We provide unbiased technology consulting: vendor selection, evaluation, integration architecture, and risk mitigation advice.
Application Management
We deliver proactive application support: monitoring, maintenance, incident management, and continuous improvement for critical systems.
24/7 Support Services
SLA-driven technical support with escalation protocols and performance reporting—standalone or integrated with managed operations.
One Platform. Infinite Possibilities.
Aivir seamlessly integrates every aspect of customer service
into one powerful, intelligent platform that grows with
your business.
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Omnichannel Softphone
- Make and receive calls in the browser. WhatsApp, SMS, and chat built in. IVR and click-to-call included.
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Built-in CRM
- Contacts, companies, tickets, and deals in one place. Notes and files follow every conversation.
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Inbound & Outbound
- Browser softphone, call recording, voicemail-to-text, predictive and power dialers.
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Automation
- Auto-create tickets, tag intents, trigger workflows, and sync data to your other systems.
Launch customer service that actually works
Orchestrate every channel in one place
AIVIR pulls calls, WhatsApp, email, and SMS into a single, clean workspace—so agents resolve faster, managers see what’s working, and citizens/customers get answers the first time. Built by Midas Consulting Services, a South African ICT partner serving government, municipalities, and private enterprises since 2018.
Modernize your Call Center with AIVIR
Secure, auditable, and built for high-volume operations. Deploy on our cloud or behind your firewall.